Practice Management

Mrs Dianne Blacklock (f)
The practice management team is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice management team supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Administration

Mrs Nicola Hamilton

Finance Manager

Mrs Ellen McDowell

Medicine Manager

Mrs Gillian Rudd
Mrs Gemma Barnes

Recall Administrator

Mrs Angela Irving (f)
Mrs Fiona Dawson
Office Manager
Mrs Lynda Byers
Miss Andrea Lockhart
Secretary

Reception

Mrs Amanda Fallows (f)
Mrs Julie Harrison
Miss Karen Hetherington
Mrs Helen Jonker (f)
Mrs Janette Wilkinson
Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries, dealing with financial claims, dealing with patient records and carrying out searches and practice audits.
 
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